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Frequently Asked Questions
- I've heard a lot about unauthorized Dermalogica sellers, are you authorized?
- Are all the products you sell genuine?
- How long will it take to get my order?
- What is your return policy?
- Is it safe to order from your site?
I've heard a lot about unauthorized Dermalogica sellers, are you authorized?
Yes, we are. You may go to Dermalogica.com and look us up under Healing Touch Day Spa in California. The easiest way is to punch our zip code (93444) into the store locator. Once you're there you will see that not only are we authorized, we've received their top awards.
Are all the products you sell genuine?
Of course. Look, we sell the finest skin care products on the planet, but they're not Rolex watches. We can't even imagine the effort it would to counterfeit a $40 bottle of cleanser. I mean, a nickel is genuine US currency but are you going to counterfeit nickels?
How long will it take to get my order?
Orders received by 4:00 pm Pacific Time are shipped same day. Priority Mail is our preferred shipping option and will get almost anywhere in the US in two days, though it may take three days to more remote locations.
What is your return policy?
We will accept any return for full refund, no questions asked. Just mail it to us at 180 South Mary Ave. Nipomo, CA 93444. Please include a short note detailing what you are returning.
Is it safe to order from your site?
Absolutely. What Great Skin's hosting company utilizes the most up-to-date secure servers plus we contract with McAfee Secure to monitor our site as an added layer of security and protection. As of August of 2008 we have been on the web for over four years without a single security problem.